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Emergencies - dialling 111


Disclaimer: This fact sheet is for educational use only. Please consult your doctor or other health professional to make sure this information is right for your child.

Dialling 111

Dial 111 from any phone if you need medical help in an emergency. 
 
You can call this emergency number 24 hours a day, seven days a week. 
 

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Can I dial 111 from a mobile phone?

Dial 111 from your mobile phone if you need medical help in an emergency. 
 
You can also dial 111 even if you have a pre-paid mobile phone, and you have run out of airtime. You will still be connected.
 

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What if I have impaired hearing?

Phone 0800 161616 (text phone only) or fax 0800 161610 if you have impaired hearing.
 

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How to use the 111 service

  • phone 111
  • ask for an ambulance
  • keep calm and be clear
  • tell them where you are
  • tell them who you are and the phone number of the address you are calling from
  • tell them what has happened
Teach everyone in your family, your children, visitors and babysitters, how to use the 111 service properly.
 
If your house is difficult to find, leave a note with your full address written out clearly and include any special instructions if access is difficult. Display this by the telephone.
 
Information to help make sure the ambulance gets to you as quickly as possible includes:
  • the name of the nearest cross street to your house
  • details of road signs, landmarks, roadworks or any other special features near your house - this is particularly useful if you live in a rural area or on a long road with no cross streets nearby
See the St John website for more information. 
 

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Endorsement

This fact sheet was endorsed by PSNZ - 22/07/2010

Copyright

Fact sheets are subject to copyright. In the interests of information sharing they may be copied but acknowledgement must be given to PSNZ and Starship Foundation.
© The Paediatric Society of New Zealand and Starship Foundation 2005 - 2012


The Paediatric Society of New Zealand
http://www.paediatrics.org.nz 		Starship Foundation
http://www.starship.org.nz